Shipping policy

Shipping Policy
Last updated: 5th May, 2025

Overview
Imperium Haven is committed to providing reliable and timely shipping for all customer orders. Please review the following shipping terms and conditions before placing an order.

Order Processing

  • All orders are processed within 1 to 5 business days after payment has been received.

  • Orders are not processed, shipped, or delivered on weekends or public holidays.

  • In the event of a high volume of orders, processing times may be extended. Customers will be notified via email in case of significant delays.

Shipping Destinations
We currently ship to addresses within the United Kingdom and select international destinations.

Shipping Times and Costs

United Kingdom

  • Estimated delivery time: 7 to 15 business days

  • Shipping method: Tracked standard delivery through our third-party suppliers

  • Shipping costs: Calculated at checkout or offered free during promotions

International Orders

  • Estimated delivery time: 10 to 25 business days, depending on the destination country

  • Shipping method: Varies by region and supplier

  • Shipping costs: Displayed at checkout

Note: Orders may be fulfilled by multiple suppliers and could arrive in separate packages.

Tracking Information
Once your order has been shipped, a confirmation email will be sent containing tracking information (if available). Please allow a few business days for tracking details to become active.

Customs, Duties, and Taxes
Imperium Haven is not responsible for any customs duties, import taxes, or other fees that may apply to international orders. These charges are the sole responsibility of the customer and may be imposed once a shipment reaches your destination country.

Lost or Delayed Shipments
If your order does not arrive within the estimated delivery timeframe, please refer to your tracking information. If no updates are available or your package appears lost, contact us at the email provided below. We will assist you in resolving the issue as quickly as possible.

Contact Us
For questions or concerns regarding shipping, please contact:
Email: info@imperiumhaven.com